Last Updated:​ March 4, 2026

This policy outlines the shipping and return procedures for Russell Goods. As a solo-operated business, I am committed to providing clear, reliable, and affordable delivery options for all orders.

1. Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding weekends and U.S. holidays). Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods & Delivery Estimates

I primarily use USPS and UPS for their reliability and coverage. Delivery times are estimates and begin after the order processing period.

• Continental U.S.:​ 3-7 business days.

• Alaska & Hawaii:​ 7-14 business days.

• International:​ 10-21 business days. Delivery times vary significantly by destination.

3. Shipping Fees

• Continental U.S.:​ Free standard shipping on orders over $50. A flat rate of $5.95 applies to orders under $50.

• Alaska & Hawaii:​ A flat rate of $10.95 applies to all orders.

• International:​ Shipping costs are calculated automatically at checkout based on the destination and package weight/dimensions.

4. International Orders (Important)

International customers are responsible for:

• All applicable customs duties, import taxes, and brokerage fees. These are not included in the item price or shipping cost.

• Ensuring the ordered items comply with their country’s import regulations.

• Providing an accurate phone number for customs clearance. I am not liable for packages held, seized, or returned by customs authorities.

5. Returns, Exchanges, & Refunds

• Returns & Exchanges:​ I accept returns and exchanges for most unused items in original packaging within 30 days of delivery. Please contact me first to initiate the return and receive the correct return address.

• Refund Process:​ Once your return is received and inspected, I will notify you of the approval status. Approved refunds will be issued to your original payment method within 10 business days.

• Return Shipping Costs:

  • If the return is due to an error on my part (e.g., wrong or defective item), I will cover the return shipping cost.

  • For customer-initiated returns (change of mind, etc.), the customer is responsible for the return shipping cost.

• Non-returnable Items:​ Gift cards, downloadable software products, and personalized/custom-made items cannot be returned.

6. Damaged, Lost, or Undeliverable Packages

• Damaged on Arrival:​ Please contact me immediately if your package appears damaged upon delivery.

• Lost in Transit:​ If a tracking number shows no movement for more than 7 business days, please contact me so I can open a investigation with the carrier.

• Undeliverable Packages:​ Packages returned to me due to an incorrect or insufficient address provided by the customer will incur a reshipping fee to be sent out again.

7. Tracking & Contact

All orders receive a tracking number via email once shipped. For any questions or concerns regarding your order, tracking, or this policy, please contact me directly:

Justin Mosley

support@russellgoods.buzz

+1 (580) 853-9197

Return Address​ (for authorized returns only):

137 Elaine Dr

Warner Robins, GA 31088

USA

Policy Changes

I reserve the right to modify this shipping and returns policy at any time. The policy active on the date of your purchase will apply to your order.